Delivery Regions
Lokxen ships to the United States, Canada, the United Kingdom, Australia, the Middle East / Russia, and most European countries.
Standard Shipping is free to destinations we serve, including remote areas within our supported delivery regions.
Currently, we do not ship to Ukraine. Thank you for your understanding.
Global Logistics & Warehouses
To keep delivery efficient and dependable, we operate a global supply chain supported by warehouses and logistics partners across multiple regions. Based on current inventory availability, your order may ship from the United States, Europe, or Asia.
Our warehouse network currently includes locations in the United States, Europe, and Asia to better serve customers worldwide.
Estimated Total Delivery Time
Our estimated total delivery time is 8–14 business days, including 1–2 business days for preparation and 7–12 business days for transit. Preparation time is already included in the total; it is not added again.
Business days are Monday to Friday. Delivery estimates may be affected by customs clearance, public holidays, weather, or local carrier delays.
Order Cut-off Time
18:00 Beijing time (UTC+8), Monday to Friday. Orders placed before the cut-off enter processing on the same business day. Orders placed at or after 18:00, or on weekends, enter processing on the next business day. Preparation takes 1–2 business days; the cut-off does not mean same-day dispatch.
- Order Preparation: Orders are prepared for dispatch in 1–2 business days. Once your order is dispatched, we will email the tracking details.
- Shipping Methods: Standard Shipping is provided free of charge. We ship using international carriers such as DHL, DPD, FedEx, or local postal services, depending on the destination and delivery method.
- Split Shipments: If your order includes multiple items, they may ship from different warehouses to help reduce delivery time. In that case, you will receive separate tracking numbers for each package.
Shipping Costs
Standard Shipping is free for all orders to destinations we serve. There is no additional shipping charge at checkout. We offer Standard Shipping only; expedited shipping is not available.
Order Tracking
After your order has been processed and dispatched, we will send you a shipping confirmation email with your tracking number(s). Allow 1–3 business days for the carrier to display the first tracking update.
Address Changes & Liability
To request an address change, email [email protected] as soon as possible with your order number and the corrected address.
Address changes can only be confirmed before dispatch. Once a parcel has been handed to the carrier, changes cannot be guaranteed. Any carrier rerouting charge will be explained to you before you decide whether to proceed.
Please check your delivery address carefully before placing an order. An address-change request is not confirmed until you receive our confirmation.
Delivery Issues & Insurance
- Damaged in Transit: If your item is damaged during shipping, please contact us within 48 hours of delivery. We will offer free replacement parts, a replacement item, or a full refund as appropriate.
- Lost or Misdelivered Packages: If tracking shows delivered but you cannot find the package, you must request a carrier trace within 7 days. Once the carrier confirms the package is lost (excluding theft after delivery), we will reship your order at no additional cost.
- Undeliverable Packages: If a package is returned because of an incorrect address or failed delivery attempt, you may choose to pay for re-shipping or receive a refund.
Tariffs, Import Taxes & Duties
All customs duties, import taxes, VAT, and other taxes associated with your purchase are borne by Lokxen. The total shown at checkout is the final amount you pay, with no additional shipping or tax charges on delivery.
If a carrier or customs authority asks you to pay an additional import charge, please contact [email protected] so we can resolve it.
Shipping Exclusions
We currently do not ship to all African countries, all South American countries, or certain regions including Afghanistan, India, Iraq, and some island territories. If you are located in one of these areas, please contact us for a custom shipping quote.
Shipping exclusions are due to current logistical limitations, carrier restrictions, or local import regulations.
Questions?
For questions about shipping, delivery timelines, or logistics, please contact our customer support team at [email protected].
