FAQs
Find answers about delivery, duties, tracking, and returns. For help with an order, email [email protected].
What shipping methods are available?
Standard Shipping is free for all orders to destinations we serve. There is no additional shipping charge at checkout. We offer Standard Shipping only; expedited shipping is not available.
How long will delivery take?
Our estimated total delivery time is 8–14 business days, including 1–2 business days for preparation and 7–12 business days for transit. Preparation time is already included in the total; it is not added again.
Business days are Monday to Friday. See our Shipping Policy for details.
What is the order cut-off time?
18:00 Beijing time (UTC+8), Monday to Friday. Orders placed before the cut-off enter processing on the same business day. Orders placed at or after 18:00, or on weekends, enter processing on the next business day. Preparation takes 1–2 business days; the cut-off does not mean same-day dispatch.
Will I have to pay duties or taxes?
All customs duties, import taxes, VAT, and other taxes associated with your purchase are borne by Lokxen. The total shown at checkout is the final amount you pay, with no additional shipping or tax charges on delivery.
If a carrier or customs authority asks you to pay an additional import charge, please contact [email protected] so we can resolve it.
Where do you ship?
We ship to the United States, Canada, the United Kingdom, Australia, the Middle East / Russia, and most European countries. Please check the Shipping Policy for current delivery restrictions. If your destination is not listed, contact us before ordering.
How can I track my order?
After dispatch, we will email your tracking number. Please allow 1–3 business days for the first carrier update. You can track the parcel on the carrier’s website. If your order is shipped in separate parcels, each parcel will have its own tracking number.
Can I change my delivery address?
Email [email protected] as soon as possible with your order number and corrected address. Changes can only be confirmed before dispatch. Once the carrier has received the parcel, changes cannot be guaranteed. Any carrier rerouting charge will be explained before you decide whether to proceed.
How do I request a return?
Contact [email protected] within 30 days of receiving your item to request a return. Please read our Returns & Refund Policy for eligibility and instructions.
All authorized returns are by mail to China. We do not have an overseas return warehouse. Our support team will email the exact return warehouse address after approval. Do not send items to the original sender address on the parcel.
No restocking fee is charged. Lokxen pays return shipping for quality issues, shipping damage, or incorrect items. For non-quality returns, including change of mind, the customer pays the actual international return shipping costs to China.
How can I contact Lokxen?
Email [email protected] or call +86 19502043191. Our business hours are Monday–Friday, 9:00 AM–6:00 PM (UTC+8). For payment information, see our Payment Method page.
